Privacy Policy

Privacy Policy

At Pour & Co. (“the Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, process, and protect the information we obtain from you when you visit our website (www.pournco.com), inquire about our services, or engage us for bar catering.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Data (Data you provide to us):

This refers to any information that can be used to identify you directly or indirectly. We may collect:

• Contact Information: Name, email address, phone number, mailing address.
• Event Details: Date, time, location, type of event (wedding, corporate, home party, etc.), guest count, specific requirements or preferences related to the bar service.
• Payment Information: Details required for processing payments (e.g., credit card details, bank account information). Note: We do not store full credit card details on our servers
• Communication Data: Information you provide when you communicate with us via email, phone, website forms, or social media.

Usage Data (Information collected automatically):

When you access our website, we may automatically collect certain information that your browser sends, such as:

• Your computer’s Internet Protocol (IP) address.
• Browser type and version.
• Pages of our website that you visit.
• The time and date of your visit.
• The time spent on those pages.
• Unique device identifiers and other diagnostic data.

1.3. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the collected data for various purposes, primarily to provide and improve our services, and to communicate with you:

• To provide and maintain our Services, including processing your bookings and fulfilling your service requests.
• To communicate with you regarding your inquiries, bookings, updates, or changes to our services.
• To process payments for services rendered.
• To personalize your experience by understanding your preferences and tailoring our offerings.
• To improve our website and services based on usage patterns and feedback.
• To send you marketing and promotional communications about our services, offers, or news, provided you have opted in to receive such communications. You can opt out at any time.
• To detect, prevent, and address technical issues or potential fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

3. How We Share Your Information

We value your trust and will not sell or rent your personal data to third parties. We may share your information only in specific circumstances:

• With Service Providers: We may engage trusted third-party companies and individuals to facilitate our Services (e.g., payment gateways, IT service providers, specialized event partners for specific needs like décor or glamour artists). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Reasons: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with Indian laws and regulations related to taxation, excise, consumer protection, etc.
• Business Transfers: If Pour & Co. is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with third parties for purposes not covered by this Privacy Policy only when we have obtained your explicit consent to do so.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable tax/accounting laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, unless this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights (as a Data Principal under the DPDP Act, 2023 – General Overview)

Under the Digital Personal Data Protection Act, 2023, you, as a Data Principal, have certain rights regarding your personal data. While the specific rules for exercising these rights are being formulated, generally, you may have the right to:

• * Right to Access: Request access to your personal data that we hold.
• * Right to Correction & Erasure: Request the correction of inaccurate data or the erasure of your personal data under certain circumstances.
• * Right to Grievance Redresses: Lodge a grievance with our designated Data Protection Officer (or equivalent Grievance Officer).
• * Right to Nominate: Nominate another individual who shall exercise your rights in the event of your death or incapacity.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable Indian laws.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our data practices, please contact us:

• By email: booking@pournco.com
• By phone: +91 83838 02339